State Farm® Insurance Agent Bryan McGruder
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brian Coffey
October 17, 2024
5
out of
5
rating by Brian Coffey
"Carolyn did her absolute best to help me get the right coverage. Thanks again!"
We responded:
"We strive to help you find the right coverage for you that fits your budget by educating on the benefits of how it will be a good for you. Feel free to reach out with any questions or concerns you have regarding insurance so we can help get the answers you are looking for."
Marlene Silva
October 3, 2024
5
out of
5
rating by Marlene Silva
"A quick Quote Excellent follow-up I was happy with my customer service and the response and attention to detail was wonderful. Carolyn answered all my questions with efficiency."
We responded:
"Thank you for the very kind words! Carolyn prides herself on going above and beyond to help others every day! Please let us know if we can help you going further."
Tabitha Bremer
September 10, 2024
5
out of
5
rating by Tabitha Bremer
"The entire office has been extremely helpful and prompt when answering my many questions. They have made my transition to my own policy efficient and a smooth transition. The amazing customer service is the best I’ve had in a long time. I plan on getting other policies as well in the future. They have my business."
We responded:
"Thank you Tabitha for your review! If there are any questions we are here for you. We offer all kinds of insurance options such as life and health insurance. Let us know if we can help with any information "
Bonnie Wolfman
August 30, 2024
5
out of
5
rating by Bonnie Wolfman
"Bryan's office is friendly and helpful. They set my insurance needs In motion as soon as I made the transition from Oregon to California. They have also been patient with my changed employment paydate for Insurance coverage payments."
We responded:
"Thank you for the 5-Star review. I’m glad we could help you with your transition from Oregon to California. We look forward to assisting you in the future."
Emily Jones
July 25, 2024
5
out of
5
rating by Emily Jones
"Carolyn helped me update my car insurance incredibly efficiently via email. Her professionalism and willingness to help were 5 stars worthy!"
We responded:
"Thank you Emily! We agree Carolyn shows her professionalism every day and we appreciate it as much as you do! It was good to hear she was able to help you with your auto insurance needs via email. If you need anything else we can also assist via texting as well. Bryan"
William C
July 4, 2024
5
out of
5
rating by William C
"Working with Bryan McGruder's Office has been such a pleasure. From the personalized phone calls, where they explained so many things in detail, I felt very informed and like I had all the information to make a good decision for myself and my family. They were not pushy, they tried to help me save money, and they were just all around pleasant to work with. This has not always been my experience when I have needed insurance in the past. So it was like a breath of fresh air being able to work with someone that I felt was actually compassionate and wanted to help my family. I will not go anywhere else for insurance! If you want to work with an amazing team, that has YOU as the consumer in mind, look no further!"
We responded:
"Thank you William SO MUCH for this amazing review! We are here to answer any questions you may have! From Life insurance to Disability insurance to many many other coverages. We would be happy to answer any questions and let you make your decision that would help your family."
Cheryl Dees
July 1, 2024
5
out of
5
rating by Cheryl Dees
"Made my switching car insurance so easy. Everyone is very friendly"
We responded:
"Glad we could make your switch as seamless as possible. If you have any questions, please don’t hesitate to reach out. We are here to help."
Xavier Gaxiola
June 28, 2024
5
out of
5
rating by Xavier Gaxiola
"Great service with a friendly staff, that I highly recommend."
We responded:
"Thank you for this 5 star review! We strive to be friendly, give great service, and knowledgeable. If you have questions regarding your current coverage or questions around Life insurance, Disability options, etc. we can help you look at different options that are great for you!"
Jesus Soto
April 6, 2024
5
out of
5
rating by Jesus Soto
"Excellent customer service 👏 👌"
We responded:
"Thank you so much for your review! We strive for excellence every day!"
Natasha Griffith (Sassie)
January 31, 2024
1
out of
5
rating by Natasha Griffith (Sassie)
"I was told I would get a call back from an agent for a insurance quote that was last week and I still haven't heard back"
We responded:
"We are so sorry to hear that this happened to you. I will get to the bottom of this and make sure that we contact you 1st thing. Hopefully we can still help you with your insurance needs, at best case we will touch base to see if we can answer any questions you may have. This way we can hopefully change your mind in regard to your current rating."
Sara Eagleman
January 5, 2024
5
out of
5
rating by Sara Eagleman
"Very helpful and quick replies."
We responded:
"Thank you Sara for this 5 ⭐️ review! We always strive to be knowledgeable and helpful every way we can! If we need to research your concerns we will definitely get back to you as soon as possible! Thank you for your review!"
Valerie Gerdes
November 25, 2023
5
out of
5
rating by Valerie Gerdes
"Amberlee in the office is wonderful, very helpful and always has a smile and cheery attitude."
We responded:
"Thank you so much for this acknowledgment! We do agree with you! Amberly is sooo amazing and always cheerful! She enjoys helping with life insurance and other insurance needs!"
Kandice Husein
October 10, 2023
5
out of
5
rating by Kandice Husein
"Bryan and State farm has been my agent for many, many years. They are always so helpful and quick. I never wait long if I leave a message. Great team."
We responded:
"Thank you so much for your review! We try hard to be there when you need us! We are more than happy to help with any insurance needs you may have! We will continue to be a great team for you!"
R Hiro
October 10, 2023
5
out of
5
rating by R Hiro
"Able to get the coverage needed. Communication is the key with Bryan."
We responded:
"Thank you for the 5-star review, we think communication is key also!"
Steven King
September 17, 2023
5
out of
5
rating by Steven King
"Best in State."
We responded:
"Thank you so much for the vote of confidence!"
Ben LoCascio
September 14, 2023
5
out of
5
rating by Ben LoCascio
"really prompt responses and great to work with"
We responded:
"Thank you Ben for going out of your way to leave this 5-Star review! We really enjoy working with you!"
Chris Camarata
June 30, 2023
5
out of
5
rating by Chris Camarata
"The service was professional and efficient. The staff person, Carolyn, with whom I worked was wonderful. She told me how the process would evolve and followed through with everything along the way. She answered all my questions accurately and always got back to me promptly if I left a voicemail. Their were challenges with State Farm involving our house insurance due to potential fire damage potential because we live in rural Northern California but Carolyn negotiated the issues expertly and we have our insurance coverage at a very reasonable cost. We are extremely pleased with the experience."
We responded:
"Thank you very much for the amazing and thorough review! We will continue to do our best to make sure to help every way we can to be there for you!"
Tahoe Heartbeat
May 18, 2023
5
out of
5
rating by Tahoe Heartbeat
"I’ve never been more pleased with an insurance agent. Bryan and his team are world class, seriously, they are the best. I’m a demanding client, and they always provide. They are extremely attentive, always responsive, super helpful, and truly care. I’ll be a client for life. Seriously, get a quote, they are amazing."
We responded:
"Thank you for this 5-Star review! Anything that we can do to help your business grow… we are there for you!"
Erin Blanks
May 8, 2023
5
out of
5
rating by Erin Blanks
"Absolutely the best insurance company in Redding. Amberly Zissa is a wonderful agent. Throughout the process of my claim. Amberly was very informative, knowledgeable and compassionate. Amberly exceeded my expectations and earned my trust as a loyal customer."
We responded:
"Thank you for the review Erin! Amberly is amazing and I’m happy that we were able to assist you. "
Malissa Pierce
May 5, 2023
1
out of
5
rating by Malissa Pierce
"I was with State Farm for a long time in California and Washington. I moved back to Redding and was curious what my rate would be. So I was only looking for a quote. I told them I’d think about it and ended up finding a quote elsewhere for the same coverage but cheaper. A few weeks later, I get a bill saying I owe money. I NEVER APPROVED AND ACCEPTED THE QUOTE!!! I called Bryan’s office and the receptionist (or whoever) said it was a misunderstanding and they’d take it off. Fast forward to today, and I get a call saying I’m past due! FOR A QUOTE I NEVER APPROVED. I WILL NOT PAY FOR IT. This office never received my consent. They’re sneaky and deceptive. Oh, and I never even talked to Bryan. In Washington, I talked to my agent directly. So yeah there’s that. Go find somewhere else!!"
We responded:
"Thank you Malissa for bringing this to my attention. As I was doing my research I do see that the policy was never submitted but my team member did create a bill to see if you would have to make a payment that day to start the policy, which is not how we typically do business. I have spoken to the team member and reminded her of such. Please be assured that nothing is due, no coverage was provided and your policy was cancelled with your previous Agent. Typically I don’t speak to all people that call in for a quote, but I do love meeting with policyholders and answering all of their questions and concerns. If you have any other concerns or questions, please feel free to contact me at the office."
Poncho Lo
April 13, 2023
1
out of
5
rating by Poncho Lo
"One of the worse car insurance company, its been a month now and its still an on going fighting process... What's the point of paying from full coverage to monthly fees and whenever something happen their 1 800 number just keep passing you around then you call your own agent and still get passing around. Moving back to all state after i get my claim settle."
We responded:
"Hello Poncho, I am sorry that you are having issues with claims. Our normal process when someone calls with a concern is to hear you out and fix it for you. I’m not sure what happened when you called, but please call me at the office (530-241-0100) so I can assist you. We want your claim to get resolved as soon as possible."
Dawn Dee
February 1, 2023
5
out of
5
rating by Dawn Dee
"Always helpful."
We responded:
"Thank you so much for the review Dawn! We strive to help out whenever we can!"
Lily Lotakhoon
November 4, 2022
5
out of
5
rating by Lily Lotakhoon
"Great customer service…The Agent was very friendly and helpful"
We responded:
"Thank you very much for the 5-star review! We are happy to assist you when looking for insurance!"
Chris
June 27, 2022
5
out of
5
rating by Chris
"100% Recommend Bryan and his staff"
We responded:
"Thank you very much for the review and the vote of confidence in our office!"
Gary Andresen
May 4, 2022
5
out of
5
rating by Gary Andresen
"We have been with State Farm for many years and selected Bryan's agency when we moved here back in 2000. Bryan and his team have been most helpful over the years whether it was providing policy advice to be sure we are adequately covered to handling various claims. They always stay in contact to be sure work is progressing properly and ultimately completed to our full satisfaction. Brian and his people clearly understand what customer service is all about."
We responded:
"Thank you Gary for this amazing review, we appreciate the kind words and will continue to be there when you need us."